Finally, a Microsoft Premier Support Alternative

Get a better Microsoft Premier Support alternative with Magenium’s Premier Services+

*Up to 100% faster ticket resolution
*40% less expensive than other Microsoft Support Alternatives
*Dedicated North American based Microsoft certified engineers

Contact us to get Started

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Premier Services+

TECHNOLOGIES WE SUPPORT

Companies looking for a Microsoft Premier Support alternative should always be concerned with quality of service. Magenium is consistently ranked among the top of all Microsoft partners worldwide, most recently in 2024 as a Finalist for Partner of the Year. Our engineers average 20+ years of experience and has the “been there, done that” level of confidence you want in your support team. As an elite partner with 6 Microsoft Cloud Solution Provider designations, there is no one better equipped to provide your Microsoft Premier Support alternative.

WHAT’S INCLUDED IN PREMIER SERVICES+

Microsoft Premier Support Alternative - Reactive
  • Break-fix / reactive support
  • Target 70% resolution internally
  • Microsoft escalations, as needed
Microsoft Premier Support Alternative - Proactive
  • Advisory “Pick the brain” of an SME
  • Project scoping / execution assistance
  • Designated service engagement
Microsoft Premier Support Alternative - Premier Services Account Management
  • Customer support account manager
  • One primary contact
  • Business reviews
Microsoft Premier Support Alternative - Premier Services "Plus" services
  • Development and scripting support
  • 3rd party software support
  • Firewall and network guidance
  • Technical update briefings

WHY MAGENIUM DOES IT BETTER

With our collective Microsoft experience, we are able to resolve many support tickets on our own without having to escalate directly to Microsoft. This enables us to resolve your issues faster than you’re used to, and helps you save on costs as well. As a Microsoft Premier Support alternative, Premier Services+ can also pivot to larger project-scale efforts if the need arises.

Digital and App Innovation
Modern Work with Advanced Specializations
Data and AI
Infrastructure
Security

Get Started with Premier Services+

Support for your Microsoft products and environments is pretty much a requirement today just to keep business running smoothly. Premier Services+ provides the toolkit you need to provide business continuity that you need:

  • Lightning fast response and resolution times
  • Access to project deployment teams if support isn’t enough
  • Dozens of local, highly-certified Microsoft professionals
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