Premier Services+ for Enterprise

Are you feeling frustrated with your current Microsoft support options? You are not alone. Many corporations face challenges with slow response times, high costs, and limited escalation options. Magenium’s Premier Services+ is here to transform your Microsoft support experience. We partner with your IT team to ensure timely results, instill confidence in issue resolution, and act as a trusted advisor. Our goal is to provide faster issue resolution, significant cost savings, and personalized support tailored specifically for large enterprises.

What Premier Services+ Gets You

We help Microsoft customers like you shorten time to issue resolution while decreasing costs when it comes to Microsoft platform support. Our Premier Services+ offering gives you the things you expect from Microsoft Premier Support, plus a lot more.

Key features include:

Significant Cost Savings: Reduce your support costs by up to 40% compared to traditional Microsoft Unified Support contracts.
Unmatched Flexibility: Our flexible contract options allow you to easily add more funds without additional fees and start with smaller contracts to see our value firsthand. This flexibility ensures that your support needs are met efficiently and cost-effectively, adapting to your business’s changing requirements.
Rapid Issue Resolution: Our local experts resolve issues in hours, not days, ensuring minimal disruption to your business operations.
Accurate and Reliable Support: Our highly certified, US-based support team prioritizes your needs, engaging the appropriate engineering team the first time to ensure accurate and reliable resolutions.

CONTACT US TO GET STARTED

OUR SUPPORT

Technologies

Support for all Microsoft products, including Microsoft 365, Azure, Copilot, Teams, and Places.

Processes

Proactive monitoring, strategic planning, and innovative solutions to optimize your Microsoft technologies.

Choices

Flexibility to use prepaid funds for workshops, assessments, DSEs, and specific internal projects. We provide reactive support internally, backed by the entire Microsoft Premier Support Team, as well as proactive project planning and execution.

WHY MAGENIUM DOES IT BETTER

Start with the most important support designation of all from Microsoft: Partner Support Services. Without this designation from Microsoft, other support vendors simply can’t match what we do. With our collective Microsoft experience, we are able to resolve many support tickets on our own without having to escalate directly to Microsoft. This enables us to resolve your issues faster than you’re used to, and helps you save on costs as well. As a well-established Microsoft Partner, we can also pivot to larger project-scale efforts if the need arises.